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Support Portal Upgrade Announcement
By Lee Graves on Nov 1st, 2012
In an effort to make our customers’ and resellers’ lives even easier, eSoft is pleased to announce the launch of our new Support Portal. The eSoft Support Portal allows customers and eSoft resellers to create and update technical support cases in an efficient and effective platform. The new Support Portal offers all the same features as the previous portal, with added advantages of closer integration to the eSoft CRM, improved attachment handling, and enhanced email notifications.
The eSoft Support Portal currently includes the following features:
Create Cases – Open a new case with eSoft Support. New cases are automatically added to the work queue and responded to within the next business day.
Update Cases- Update any case in the system with new details. Also allows you to attach log files and screenshots to aid in the speedy resolution of your request.
Case Details – View the complete history of any case, including emails and notes added to the system.
Request Account– In order to access the Support Portal you must first create an account. Accounts are logged under your company, allowing you to access any open cases your organization has logged.
We will be adding features and refinements to the new portal over the coming months. Request an account today to get started with the new Support Portal at https://portal.esoft.com.
Support Portal Training – We will be hosting a brief webinar on the new portal for eSoft resellers and customers. This webinar will give you tips on using the new portal, and get you up to speed quickly on the new interface.
Reserve your Webinar seat now for Thursday, November 8th 9:00 AM MT - https://www3.gotomeeting.com/register/974805750