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Customer Service Officer

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience?

We are looking for dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

The Customer Service Officer (CSO) will take on a series of tasks and responsibilities relating to customer relations and communication. The CSO will work closely with our production team to ensure on time delivery, update new requirements and handle communication work with clients. Besides that, the CSO will provide sales support to the sales team.

Responsibilities

  • Monitor customer requests/ complaints:

  • Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.

  • Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.

  • Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.

  • Update customer requirements:

  • Report and update customer's requirement to management, related parties for working and feedback on the solutions.

  • Report customer's new request / concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.

  • Provide monthly / quarterly volume forecast to Sales Manager and Production Manager

Qualifications

Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable

Experience: working experience with customer service and/or marketing and sales, English speaking… Experience with quality assurance and quality management for graphics and photos is an advantage.

Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.

Competencies:

  • Solid background in Customer Service

  • Good communication skills.

  • A professional mindset with an eye for detail.

  • Patient personality.

  • Hard working and good health.

  • Willingness to work in shifts (6am – 2pm, 2pm – 10pm, 10pm – 6am).

What we offer

You will join a dynamic international environment anchored in a strong company culture that encourages and fosters creativity, innovation, respect, and equality. We define our values - quality, credibility, openness, innovation, care, and passion - as well as our core belief is that the best results come when people prosper by who they are in the world and to our clients. Our award-winning CSR policy and high employee ethics is proof that we walk the talk.

Other benefits

  • Competitive salary with up to 2 extra months of salary

  • Salary review once a year

  • International, professional, creative working environment

  • Social activities including: Summer trip, Team building, Football, English, Challoween, Charity...

  • Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.)

  • AON premium healthcare insurance package, with possibility to cover family members

  • Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours

We look forward to hearing from you

To apply for this position, please send us your motivation letter and CV in English to Recruitment Executive, Ms. Hien at hien.ngth@esoft.com as soon as possible. For further details, please visit www.esoft.com. We look forward to hearing from you.

About Esoft

Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate agents and property-marketing companies in Europe, the USA, and Australia who rely on us for our fast service, our innovative solutions, and the high and consistent quality of the solutions we deliver.

Esoft was founded in 2000 and has delivered strong growth ever since. Esoft was named Growth Company of the Year by Børsen in 2006 and 2007 and was also a finalist in EY’s Entrepreneur of the Year awards during those same years. Esoft became a publicly traded company on NASDAQ OMX’s First North in 2007. We now employ eight times as many people as we did ten years ago, and our appetite for continued growth is bigger than ever. We currently employ more than 750 people in our offices in Denmark, Sweden, Spain, and Vietnam.

To learn more about our company culture and our business, please visit www.esoft.com.

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