Say hi to Susanne, our customer success manager in Esoft Denmark, whose most important role is to guarantee a sublime service for our many customers in Denmark.
We have asked Susanne a few questions about her work and what inspires her.
How did you end up working with customer success?
I am a very energetic person, and it’s hard for me to sit still. My passion is transformation and working with a process in change. I love talking to all kind of people, so this occupation couldn’t be more natural for me.
What do you like the most about your job?
Understanding a case from the customer’s perspective and see how and where we can improve both to benefit our customers, employees, and Esoft in general. Work smarter, not harder.
What do you find most challenging about your job?
Choose which project to go with. I always have so many ideas! If I could, I would swing my magic wand, which I, by the way, have at my desk.
What do you like about working for Esoft?
It is possible to move fast and change for the better.