Say hi to Susanne, our customer success manager at Esoft Denmark, whose most important role is to guarantee a sublime service to our many customers in Denmark.
We have asked Susanne a few questions about her work and what inspires her.
How did you end up working with customer success?
I am a very energetic person, and it’s hard for me to sit still. My passion is transformation, and working with a process in change. I love talking to all kinds of people, so this job couldn’t be more natural for me.
What do you like the most about your job?
Understanding a case from the customer’s perspective and see how and where we can improve both to benefit our customers, employees, and Esoft in general. Work smarter, not harder.
What do you find most challenging about your job?
Choose which project to go with. I always have so many ideas! If I could, I would swing my magic wand, which I have at my desk, by the way.
What do you like about working for Esoft?
It is possible to move fast and change for the better.
It is possible to move fast and change for the better.- Susanne Florentine Kruse-Blinkenberg, Customer Success Manager